Frequently asked questions

If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at support@chopchopusa.com as a reply to your order confirmation email with the updated details. Once we process the order we are not able to change the address. We are not responsible for packages returned as refused, unclaimed, or because of an incorrect or insufficient address.

You can cancel or change your order information within 6 hours of placing it — contact support@chopchopusa.com as soon as possible with your order number. After this window we will attempt to recall the package; if the recall is successful, a 10% restocking fee will be deducted from your refund. Once a package has shipped, cancellation is not guaranteed; if your order has already been shipped, please receive the package as scheduled.

Upon receiving and inspecting your return, we will notify you about the approval status of your refund. If approved, it is automatically issued to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact support@chopchopusa.com.

For orders that include a gift or receive a deep discount, refunds or returns are not accepted unless the item is defective due to our fault. If there's any issue with the product, we're happy to support you with an exchange.

Absolutely. Titanium is non-porous, so nothing sticks or seeps in. Simply rinse or wipe with warm water—no soaking, no scrubbing, no lingering odors or stains.

Yes, the ChopChop™ USA 100% Pure Titanium Cutting Board is completely dishwasher safe. Its non-porous titanium surface won’t warp, crack, or absorb water, making it easy to clean in the dishwasher.

No. Wood and plastic often require boiling, bleach, or harsh chemicals. Our titanium board never traps bacteria, so a quick rinse and wipe is all you need—no extra cleanup steps.

Yes. The Titanium Cutting Board eliminates cross-contamination risk. Slice raw meat, rinse clean, then chop veggies immediately—no special cleaning, no worries.

Yes. Pure titanium naturally resists bacterial growth—that’s why it’s trusted in hospitals. We’ve enhanced this with our titanium surface, which actively disrupts and prevents bacterial adhesion.

You’ll love it. The surface is ultra-stable—no slipping, even under heavy chopping. You’ll hear a crisp, professional metallic note at first, but most chefs find it satisfying and precise once they try it.

With proper care, the ChopChop™ USA 100% Pure Titanium Cutting Board will last a lifetime, outlasting traditional wooden and plastic boards by years.

Because titanium boards last a lifetime—there’s no repeat-purchase profit. They’d rather sell you plastic or wood that wears out fast. At ChopChop™ USA, we believe in one investment for life: superior performance, big savings, and total peace of mind.

Extremely. Simply rinse or wipe with mild soap and water — food and stains won’t stick. Its non-porous titanium surface makes cleaning quick and effortless.

No need. Titanium is naturally antimicrobial and non-absorbent, so it doesn’t trap moisture or bacteria. A simple rinse or light soap wash keeps it spotless and hygienic.

Yes — that’s the beauty of the double-sided design. Use one side for raw meats and the other for cooked foods, fruits, or vegetables to completely avoid cross-contamination.

Yes. Titanium has intrinsic antibacterial properties, meaning bacteria and mold cannot adhere or multiply on its surface. It’s the most hygienic cutting surface available.

Practically forever. Titanium is corrosion-proof, scratch-resistant, and heat-tolerant up to extreme temperatures. With proper care, your Double-Sided Titanium Cutting Board can last a lifetime or more.

Yes, the ChopChop USA Double-Sided Titanium Cutting Board is suitable for both professional chefs and home cooks. Its durable titanium surface and natural wheat fiber side provide versatility, hygiene, and knife protection—qualities that meet the high standards of any kitchen.

Titanium is a premium material — stronger and more expensive to manufacture than plastic or wood. ChopChop USA is one of the few brands committed to bringing this next-generation, sustainable cutting surface to everyday kitchens.

Yes. While hand washing with warm water and a soft sponge is recommended for longevity, the Titanium Pan Pro is also dishwasher safe for convenient cleaning.

Please note that this titanium pan is not a non-stick pan. A slight sticking phenomenon, especially when cooking starchy or protein-rich foods, is normal and expected.Initial Seasoning Recommendation: For the first few uses, we recommend cooking "low-risk" foods such as vegetables, stir-fried rice, or eggs with ample oil. This helps build a natural patina over time, which will gradually improve the pan's surface performance and release.

Yes. The Titanium Pan Pro is compatible with all cooktops, including gas, electric, ceramic, and induction. Its solid stainless-steel base ensures quick and even heat transfer across any cooking surface.

Simply hand wash with warm water and mild soap for best results.

The Titanium Pan Pro is designed to be highly resistant to warping. For best results, use non-metal utensils such as silicone, nylon, or wood to keep the surface in top condition.

While dishwasher safe, we recommend hand washing to preserve the titanium coating’s performance and extend the pan’s lifespan.

Preheat the Titanium Pan Pro on medium heat for 1–2 minutes, as it heats quickly and should not be used on high heat. Once warm, add a small amount of oil or butter and only add food when the oil is hot but not smoking.Because the pan is not non-stick, always preheat before adding oil, ensure food is dry, and use an adequate amount of cooking fat. Cook on medium or medium-low heat, avoid overcrowding the pan, and allow food to sear and naturally release on one side before flipping or stirring for best results. With proper use and care, your cooking experience will be enhanced.

With proper care, your ChopChop USA Titanium Pan Pro can last for many years. Avoid overheating, clean gently, and store properly to maintain its premium performance and sleek finish.

Hand-washing is recommended to preserve the sharpness and craftsmanship of the ChopChop™ USA Japanese Kiritsuke Knife, but the blade will not rust or degrade in a dishwasher.

Yes, the double-bevel profile and balanced geometry make this kiritsuke approachable for new cooks while satisfying experienced users.

Maintain a 12–15° per‑side angle on the ChopChop USA Japanese Kiritsuke Knife; regular honing keeps the edge aligned between full sharpenings.

The ChopChop USA Japanese Kiritsuke Knife is covered by a 100‑day money‑back guarantee for a risk‑free purchase experience.

With normal use and proper care, the titanium surface is designed to resist fading and surface wear. Avoid abrasive cleaners or scouring pads to keep the finish looking its best for as long as possible.

Yes, the ChopChop™ USA Titanium Cutlery Set is dishwasher safe. For maximum longevity, place the pieces separated in the cutlery basket and avoid harsh, highly abrasive detergents.

Absolutely. You can start with one 3-piece set for yourself, then add more sets over time to create a full titanium place setting for family members or guests.

It’s designed for both. The cutlery is durable enough for daily meals while stylish enough to complement formal dinnerware when you’re hosting.

You’re covered by our 100-day money-back guarantee. Try the set at home, and if it’s not right for you, contact us and we’ll help with the next steps according to our return/refund policy.