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Your order number, so we can address your inquiry accurately. If something is wrong with a product, please add relevant photos and videos as proof — it helps us understand the problem and address it faster.

Please inspect your order carefully upon receipt. If you notice any defects, damage, or receive the wrong item, contact us immediately at support@chopchopusa.com. We will promptly review the issue and provide either a replacement or a refund.

ChopChop USA has a 100-day return and warranty policy. The item should be in the same condition as when you received it, unused and in its original packaging, with the receipt or proof of purchase. Email support@chopchopusa.com with relevant photos and videos; once we approve the return, we’ll tell you how and where to send your package — we can’t accept items returned without prior authorization. You cover the return shipping cost, and a 30% restocking fee is applied to the refunded amount. Approved refunds go back to your original payment method within 10 business days.

US Standard Shipping takes 2–5 business days, International Shipping 3–10 business days. After you receive a shipment notification, please allow 2–5 working days for the tracking information to update. Check it on our Track your order page with your tracking number.

Yes — within 6 hours of placing it. Email support@chopchopusa.com with your order number as soon as possible. After that window we will attempt to recall the package; if the recall is successful, a 10% restocking fee is deducted from your refund. Once a package has shipped we can’t cancel it directly — please receive the package as scheduled.

Email us back as soon as possible at support@chopchopusa.com, as a reply to your order confirmation email, with the updated details. Once we process the order we are not able to change the address.