Shipping policy

If you have recently received a shipment notification, please allow 2-5 working days for the tracking information to update. We appreciate your patience during this process.

Shipping Origin & Warehouse Allocation

We partner with global suppliers and fulfillment centers to offer the best products at great value. Orders may ship from the U.S. domestic or international warehouses, depending on stock availability, product type and customer location to ensure efficient and reliable delivery.

Shipping Estimates Time

Unclaimed Orders

We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address. lf you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at support@chopchopusa.com as a reply to your order confirmation email with the updated details. Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.

40-Day Shipping Refund Guarantee

To provide peace of mind, ChopChop USA offers a 40-day shipping refund guarantee. If your order has not arrived at its destination within 40 days from the original shipping date, you are eligible for a refund. Please reach out to our support team to initiate your request.

If you have any questions or comments, we are here to assist you. Feel free to reach out to us via email at support@chopchopusa.com. We value your satisfaction and are committed to providing excellent customer support.